Satisfaction Guarantee
- If you are not 100% satisfied with your purchase, please contact us ASAP.
- We will do all that we can to make it right.
Order Cancellations - Prior to Packaging
- We can cancel your order and issue a full refund including shipping, up until it has been packaged for delivery.
- We may package your order within minutes of receiving your order, therefore please contact us immediately if you need to cancel.
Order Cancellations - After Packaging
- After packaging, we can cancel your order and issue a refund for the purchase price, however we likely cannot refund the shipping cost.
- Because we use typically use prepaid satchels, once we've sealed the satchel they can't be used again.
- This applies even if you did not pay for shipping during checkout.
- Please contact us if you need to cancel.
Order Returns - Unopened Boxes
- If you have an unopened item, you can return it for a refund of the purchase price, less our shipping cost (even if shipping was free).
- Please contact us prior to returning the item.
Damaged Items
- If your order arrives damaged, please contact us ASAP.
- We may ask that you email us a picture of the damaged item as well as the package that it was sent in.
- If you opted to take Super Safe Shipping option, we will either send you a new item or replacement part at no additional charge.
Purchases from Resellers
- If you have any issues with a winesave purchased from a reseller, please contact us.
- We will coordinate with the reseller to make it right.
